Troubleshooting

To restore a wallet using a mnemonic phrase, follow these steps:

1. Open your Defexa Wallet app.
2. On the main screen, select "Create a new wallet" and then select the option to "Restore wallet."
3. Enter your 12-word mnemonic phrase in the correct order.
4. Set a new PIN or password for your wallet.
5. Once you have completed these steps, your wallet will be restored with all your previous balances and transaction history.

Please note that restoring a wallet with a mnemonic phrase is only possible if you have the correct phrase.

If you forget your mnemonic phrase, you won't be able to recover your wallet. Make sure always to keep your mnemonic phrase safe and secure. Losing your mnemonic phrase in Defexa Wallet may make the recovery of your wallet and its components difficult or impossible. Here are some steps you can take if you have lost your mnemonic phrase:

1. Check your backups: If you have made a backup of your mnemonic phrase in the past, check all of your devices and storage locations to see if you can locate a copy.
2. Check with Defexa Wallet: Contact Defexa Wallet support to see if they can assist you in recovering your wallet. However, note that they may be unable to retrieve your wallet if you have lost your mnemonic phrase.

If all else fails, you may need to start over with a new wallet and mnemonic phrase. To avoid starting over, keep a backup of your new mnemonic phrase in a safe and secure location, and never share it with anyone else.

You can reset your PIN by using your recovery phrase to unlock your wallet and set up a new one. If you forget your PIN in Defexa Wallet, you can reset it using your mnemonic phrase or private key. Here's how:

1. Open the Defexa Wallet app.
2. Click on the “Settings’ icon at the bottom of the screen.
3. Select "Safety."
4. Click on "Change PIN."
5. Click on "Forgot PIN?"
6. Follow the instructions to enter your mnemonic phrase to reset your PIN.
7. Once you have reset your PIN, you can re-access your wallet.

Note that resetting your PIN using your mnemonic phrase is a security measure only available to the wallet owner. Always keep your mnemonic phrase in a safe and secure location, and never share it with anyone else.

You can delete a multi-currency wallet by tapping the "..." icon next to the wallet name and selecting "Delete Wallet."

To delete a multi-currency wallet in Defexa Wallet, follow these steps:

1. Open the Defexa Wallet app and select the multi-currency wallet you want to delete.
2. Click on the three dots (ellipsis) icon in the top-right corner of the screen.
3. Select "Delete Wallet."
4. Confirm that you want to delete the wallet by clicking "Delete."
5. The wallet will be deleted from your Defexa Wallet app, and you can no longer access its contents.

Note that deleting a wallet permanently removes its contents, including any cryptocurrency balances and transaction history. Make sure to transfer any funds or assets from the wallet before deleting it, and always keep a backup of your mnemonic phrase or private keys in a safe and secure location.

You can restore your deleted wallet by using your recovery phrase. If you have deleted a Defexa Wallet account, you can restore it using your mnemonic phrase or private key to recover the wallet. Here's how:

1. Open the Defexa Wallet app.
2. Select the option to "Restore wallet."
3. Enter your 12-word mnemonic phrase in the correct order.
4. Set a new PIN or password for your wallet.
5. Once you have completed these steps, your previously deleted wallet will be restored with all its previous balances and transaction history.

It's important to note that you can only restore a deleted wallet if you have the correct mnemonic phrase or private key. Always store your mnemonic phrase or private key in a safe and secure location, and never share it with anyone else.